Displaying Competence in Organizations: Discourse Perspectives [Kindle-editie] beoordelingen het boek quotes

Competence encompasses or overlaps with notions of efficiency, success, accountability, excellence and self-justification. The contributors explore ways in which individuals, teams or groups in organizations discursively present themselves as competent, i.e. as having the ability and willingness to perform tasks or functions, possibly at a superior level. The chapters offer analyses of displays of competence based on the idea that such displays are extensively signaled and encoded in organizational discourse. This collection of research papers is characterized by an empirical approach to socially situated instances of text and talk that is analytically concerned with describing patterns, regularities and implicit meanings as they are manifested in the organizational practices that agents, groups and communities engage in. A wide spectrum of organizational settings is discussed including management, education, gate-keeping and service encounters in a variety of institutions and organizations. This is studied through a range of different media such as face-to-face interaction, print media and a variety of digital media.