Boomerang! - Coach Your Team to Be the Best and See Customers Come Back Time After Time! (English Edition) [Kindle-editie]

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

De auteur:Drake-Knight. Nick
Isbn 10:B004INHEG8
Uitgeverij:Matrix Digital Publishing
Paperback boek:260
serie:Kindle-editie
gewicht Boomerang! - Coach Your Team to Be the Best and See Customers Come Back Time After Time! (English Edition) [Kindle-editie]:584 KB
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